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ADMINISTRATION ESSENTIALS
Welcome and Introductions
Overview of Salesforce
Introduction to Identify Confirmation
Activating your
Computer
User Interface Settings
Admin Permissions
UI Options
Organization Administration
Language, Locale, Fiscal Year
Currency Management
Customization
Creating Profiles
Creating Custom Fields
Defining Dependent Picklists\
Customizing Lookup Fields and Formula Fields
Customizing Page Layouts and Related Lists
Record Types and Business Processes
Field Level Security
Login Hours and IP Restrictions
Security and Access
Creating Users
Understanding Record Ownership and Access
Organization Wide Defaults
Role Hierarchy
Mass Transfer Records
Sharing Rules
Manual Sharing and Team Sharing
Folder Access
Workflow
Defining Workflow
Creating Workflow Rules with Tasks, Alerts and Field Updates
Planning an Approval Process
Creating an Approval Process
Testing an Approval Process
Data Validation
Defining Salesforce Data Validation
Creating Custom Validation Rules Defining
Custom Field Properties
Data Utilities
Import Overview
Import using
Application Import
Wizard Update using Apex Data Loader
Mass Delete
Weekly Data Export
Understanding Storage (attachments, documents, and records)
Analytics
Understanding Different Types of Reports
Creating Custom Reports
Advanced Filters
Custom Highlighting
Custom Summary Formulas
Dashboards
Extending Salesforce
Custom Object Relationships
Creating Custom Objects
Custom Tabs
Rollup Summary Fields
Creating Custom Apps
Force.com Essentials
Introduction
Introduction to force.com
Basic Application Design
Managing Your User’s Experiences
Licenses
Profile and Permissions
Profile and Access to Data
Profile and the User Interface
Force.com Development
Development as services Overview
Introduction to
application Lifecycle Management
Salesforce.com
Vision for development as Services
Integrated Development Environment
Metadata API
Force.com IDE
Force.com sandbox
Introduction to visualforce
Visualforce overview
Visualforce Basics
Tag Basics
Tag Binding
Layout component
Output component
Input component
Iteration component
Ajax component
Custom component
JavaScript and visualforce
Action Binding and javascript
Javascript function
Partial page update
AJAX behavior on events
Introduction to visualforce (Apex) controller
Controller Overview
Standard Controller
Custom controller
Controller extension
APEX
Introduction to apex
Apex is Object Based
Invoking apex
When to use apex
Types of collection
Apex Library and Class and method
System
User info
Math
Apex object
Limit
DML/Database
Workflow
User Defined
Apex Trigger
Trigger Type
Trigger Context
Exception, Debugging and Testing
Exception
Debugging
Testing
Deployment
Apex and Web Services
SOAP web Services
Force.com SOA
NON-SOAP http Callout(@future)
Asynchronous Apex
Advance Topic
Inbound Email Services
Sending email from Apex
Dynamic Apex
Apex Sharing
Creating wizard
Inserting data via the data loader command line interface
Registering a force.com site
Customer portal and partner portal
Wrapper class
Generating proxy class
Outbound messaging.
Introducing Lightning Components and Applications:
Using HTML5 and Lightning Components to Develop Apps
Defining a Lightning Application
Defining a Simple Component
Handling User Events
Using Helpers for Complex Client-Side Event Handling
Documenting a Component
Using OOTB Lightning Input Components
Working with Apex
Debugging and Troubleshooting Your App
Surfacing a Component
Surfacing Lightning Components
Surfacing Components in Salesforce1 and Lightning Experience
Building Lightning Pages with Components and App Builder
Using Lightning Components in Visualforce Pages with
Lightning
Installing and Managing Components from AppExchange
Packaging a Component for Distribution
Implementing Navigation and Layouts
Working with SLDSX Components
Using the SLDSX Tab Panel
Implementing Buttons and Button Groups with SLDS
Implementing a “Deck of Cards” Layout
Using the SLDS/SLDSX Grid System
Implementing Menus with SLDS
Building Advanced Components
Accessing the Component Body
Dynamically Instantiating and Destroying Component Instances
Localizing Content
Defining and Handling Nested Sub-tags
Raising Events and Defining Public Methods
Raising Salesforce1 Events
Using Renderers
Writing Device-Specific Code
Using Inheritance
Working with Data
Implementing Forms
Validating Input Data
Implementing a Query-by-Example System
Viewing and Editing Salesforce Records
Waiting for Server Requests to Complete
Theming your Apps
Applying Colors and Typography
Introducing Sass and SLDS Design Tokens
Using Compass to Improve Browser Compatibility and
Performance
SALESFORCE CRM DEVELOPER INTERVIEW QUESTIONS:
1. Name
three Governor Limits.
2. When do
you use a before vs. after trigger?
3. What’s
the maximum batch size in a single trigger execution?
4. What are
the differences between 15 and 18 digit record IDs?
5. Provide
an example of when a Custom Setting would be used during development.
6. When
should you build solutions declaratively instead of with code?
7. Give an
example of a standard object that’s also junction object.
8. Describe
a use case when you’d control permissions through each of the following:
– Profiles
– Roles
– Permission
Sets
– Sharing
Rules
9. When
should an org consider using Record Types?
10. What are
some use cases for using the Schema class?
11. A trigger
is running multiple times during a single save event in an org. How can this be
prevented?
12. Why is it
necessary for most sales teams to use both Leads and Contacts?
13. What is the
System.assert method and when is it commonly used?
14. What are
the differences between SOQL and SOSL?
15. Order the
following events after a record is saved:
– Validation
rules are run
– Workflows
are executed
– “Before”
triggers are executed
– “After”
triggers are executed
16. What is
Trigger.old and when do you normally use it?
17. When should
you use a lookup instead of a master-detail relationship?
18. What are
the advantages of using Batch Apex instead of a trigger?
19. What are
the pros and cons when using a Workflow Rule Field Update vs. a Formula Field?
20. What are
the differences between a Map and a List?
21. What are
the advantages of using Batch Apex instead of a trigger?
22. Describe a
use case for Static Resources.
23. Provide an
example of when a Matrix report would be used. How about a Joined report?
24. A group of
users must be prevented from updating a custom field. What’s the most secure
method of preventing this?
25. When would
you use the @future annotation?
26. List three
different tools that can be used when deploying code.
27. When should
an Extension be used instead of a Custom Controller?
28. What are
the advantages of using External Id fields?
29. What are
the uses of the <apex:actionFunction> tag?
30. What are
the differences between static and non-static variables in Apex?
31. What are
some best practices when writing test classes?
32. What does
the View State represent in a Visualforce page?
33. What are
three new features in the most recent Salesforce release?
34. Describe
the benefits of the “One Trigger per Object” design pattern.
35. Write a
SOQL query that counts the number of active Contacts for each Account in a set.
36. Declaratively
create logic in your org that prevents two Opportunities from being created on
a single Account in a single day.
37. Declaratively create logic in your org that prevents closed Opportunities from being updated by a non System Administrator profile.
Salesforce CRM Admin Interview Questions
1). What is the difference between public cloud and private
cloud? Is salesforce.com is a public cloud or private cloud?
(2).What are
different kinds of reports?
(3). What are
different kinds of dashboard component?
(4). What actions can
be performed using Workflows?
(5). What are groups
in SFDC and what is their use?
(6). What is
Visualforce View State?
(7). Which objects
can be imported by Import Wizard?
(8). What is Profile
and Components?
(9). What is
PermissionSet?
(10). Profile Vs
Permission Sets Permissions and Access Settings?
(11). What are the Standard Profiles available in
Salesforce?
(12). What is the
Force.com Platform?
(13). Salesforce Editions and Limits?
(14). What are
Standard Business Objects?
(15). What is a
Company Profile?
(16). What is a
Fiscal Year in Salesforce?
(17). What is
Standard and Custom Fields in Salesforce
(18). Is it possible
to change the existing data types of custom fields, if Yes please explanin?
(19). What is a
dependent picklist?
(20). What is Page Layout and Record Types?
(21). What is a Business Process?
(22). What are the
Objects available in the Salesforce Business Process and Give some Business
Process Example?
(23). What about
Web-to-Lead and Web-to-Case?
(24). On which tabs
can I create multiple record types?
(25). What happens if
I need to add a picklist value?
(26). What is
Field-Level Security?
(27). Why use
Field-Level Security?
(28). What are Login
Hours and Login IP Ranges?
(29). What is a User Record?
(30). What is a
Record Owner?
31). What are Organization Wide Defaults?
(32). What is a Role and Role Hierarchy?
(33). What is Access
at the Role Level?
(34). What is a
Sharing Rule?
(35). Types of
Sharing Rules in Salesforce and Explain it?
(36). Uses cases for
Sharing Rules in salesforce?
(37). Best Practices
of Creating Contact Sharing Rules?
(38). What is a
Public Group?
(39). What is Manual
Sharing?
(40). What is a Sales
Team? (EE/UE)
(41). Org Wide
Defaults Vs Role Hierarchy Vs Sharing Models?
(42). What is an
Account Team? (EE/UE)
(43). What is an Case
Team? (EE/UE)
(44). What are
Folders?
(45). What is
Workflow?.
(46). What are Workflow Components available?.
(47). What is a
Workflow Rule?
(48). What is a
Workflow Task?
(49). What is a
Workflow Alert?
(50). What is a
Workflow Field Update?
(51). What is Time-Dependent Workflow?
(52). Working with
Time-Dependent workflow.
(53). Time-Dependent Workflow – Considerations
(54). When The Add
Time Trigger button is unavailable?
(55). Time-Dependent
Workflow Limitations:
(56). What is
Approval Processing?
(57). Approval
Terminology
(58). Approval Process Checklist
(59). Jump Start
Wizard vs. Standard Wizard
(60). Parallel
Approval Routing
(61). Data Validation Rules contain
(62). What is the
Import Wizard?
(63). What is
External ID?
(64). Force.com Data
Loader – Features
(65). Use the Data
Loader when:.
(66). What is the Recycle Bin?
(67). What is a
Standard report and Custom Report?
(68). What is a
Tabular Report?
(69). What is a
Summary Report?
(70). What is a
Matrix Report?
(71). What are Trend Reports?
(72). What are
Charts?
(73). What are
Relative Dates?
(74). What are Custom
Report Types?
(75). What is
Conditional Highlighting?
(76). What are
Dashboards?
(77). Dashboard
Components
(78). What is a
Campaign?
(79). What is a Lead?
(80). What is a Case?
(81). What is a Solution?
(82). What is the
Self-Service Portal?
(83). What is the
AppExchange?
(84). Difference
between Force.com IDE and Sandbox?
(85). What is Roll up
summary field in Salesforce?
(86). How many types
of the relationship fields available in Salesforce?
(87). What will
happen if the Account is deleted?
(88). What are the types of email templates available in
salesforce.com?
(89).Sequence of Salesforce Triggers and Order of Execution
(90). How to delete
the User from Salesforce?
(91). How to restrict the user to see any record, lets say
CASES?
(92).What is
difference between WhoId and WhatId in the SFDC Data Model of Task/Events ?
(93). What is Master
Detail relationship and look up relationship in Salesforce?
(94). Can we convert
the lookup relationship to Master Detail relationship?
(95). Can we create
Master Detail relationship on existing records?
(96). In How many way
we can invoke the Apex class?
(96). What is the
custom settings?
(97). Types of the
custom settings?
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